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FAQ

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Everything you need to know about STEX and the frequently asked questions.

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1. Loading and transport

How quickly is the pick-up?

Pick-up will generally take place as soon as possible. The speed here depends on the type of vehicle, the desired upgrades, the travel time and the traffic situation. Within Germany, the pick-up takes an average of about 60 minutes, depending on the vehicle type and upgrades. You are also welcome to order a collection far in the future.

Who loads my goods?

Loading and unloading is basically the responsibility of the loading and unloading point. For pallet goods, you can also book a vehicle with a lifting platform and pallet truck, the driver can then load and unload pallets without outside help. We can also offer you loading or unloading by hand for the Caddy and Transporter vehicle types, you will find this option when placing the order. Please note the respective instructions in the price calculator. Please contact us if you have any questions, we will be happy to advise you!

Why direct trips?

Direct journeys are the safest way to transport your goods. Due to the absence of transshipment points, the risk of damage and delay is minimized. In addition, your goods can be tracked permanently and individually. This allows you to dispose of your goods at any time and, for example, change the delivery address or react to delivery obstacles.

How fast is the delivery?

Delivery is generally made by direct route. We are bound by the statutory driving and rest periods, especially for long distances. We will be happy to estimate the desired duration more precisely, taking into account the booked vehicle and the traffic and weather situation. Since we do not offer intermediate storage, it is necessary to deliver directly for shorter distances.

How will my shipment be transported?

Your shipment will be transported exclusively by direct delivery without reloading or intermediate storage. Additional summons are possible. If you would like a solo ride or intermediate storage, please contact us directly after placing the order or in advance by phone and we will be happy to advise you!

Will my goods be stacked?

In principle, no, unless you indicate this. Depending on the type of goods to be transported, it would be easy to stack the goods, which reduces the required space enormously, especially for cartons, and contributes to both cost savings and environmental protection.

Further questions and answers on loading and transport:

In the event of cancellation, costs will be incurred in accordance with our applicable terms and conditions. In order to make these costs calculable for you, we also offer transport cancellation insurance. You can find the information about this during the booking process or in our terms and conditions.

No – in the context of environmental protection and route planning, it sometimes makes more ecological sense to use a larger vehicle. The freight price offered is still valid in this case.

No – in the context of environmental protection and route planning, it sometimes makes more ecological sense to use a smaller vehicle, as long as it can transport the declared goods. Occasionally, there are also vehicles with special dimensions that we do not offer nationwide. In any case, the freight price offered is still valid.

The driver secures the load according to your wishes or the best possible way. This is primarily done with anti-slip mats and tension belts, which effectively fix and protect your goods. Depending on the type of vehicle, other types of load securing are also possible.

Higher insurance is generally possible for most types of goods. The costs here depend on the desired value of the goods, you can take out insurance during the order placement and see the exact costs there. You can choose the height freely. If the value of the goods exceeds 250,000 €, please contact us before or immediately after the order (contact).

Your goods are automatically insured at 8.33 SDR/kg. This corresponds to the equivalent of about 10 € per kg of the gross weight of the goods. This insurance is automatically included with every transport.

This is possible for the vehicle types tarpaulin bus, truck and semitrailer. All vehicles can also be loaded from the rear (rear).

This is possible with trucks. Use the Edscha upgrade (roof loading) for this.

Yes, you will be automatically notified by e-mail about the successful collection.

Yes, you will be automatically notified by email of successful delivery.

Yes, notification is by telephone or e-mail as standard and is free of charge. Simply enter the contact details of the loading and unloading point during the booking process.

We do not have larger vehicles than the semitrailer at our disposal. However, you can order several vehicles.

We do not transport sea containers.

Currently, we only offer transport by road and air freight.

We do not transfer vehicles, not even by clutch.

For particularly urgent shipments, we also offer solutions by air freight. Please note that in this case, transshipment to the aircraft must inevitably take place. For more information and the enquiry form, please click here.

Yes, but these relations are excluded from the prices in the price calculator. Please also note that this is usually the case. additional costs for tunnel/ferry apply. Since these costs fluctuate and depend on both the time of booking and the season, we can only inform you of these costs after the binding order and examination. We are also dependent on the availability of the crossings on these routes, in the event of storms or the lack of capacity of the ferry providers, delivery may be delayed. In any case, we will inform you promptly about the planned procedure.

Yes, you can also have letters transported. On request, we can carry out a legally compliant letterbox delivery with photo / video evidence or deliver the goods against signature.

We are not a parcel service, but we can also transport parcels. This is suitable for particularly valuable, urgent or sensitive goods. To calculate the price, please use our price calculator.

This is possible in any case. Our price calculator currently covers most European countries as well as Switzerland, Great Britain and Turkey and can be used by you for easy calculation. Please note that depending on the relation, different payloads may apply per vehicle. A transport to third countries is also possible in principle, but we currently only offer customs clearance to Switzerland, Great Britain and Turkey. If you want a transport to a third country and arrange the customs clearance yourself, we will be happy to find a suitable solution for you.

In principle, a waiting time of up to 60 minutes is always free and is also taken into account when planning the tour. If there are longer waiting times, the costs are between 30 – 60 euros per hour or part thereof, depending on the type of vehicle. To avoid waiting times, we will automatically notify you of the license plate. We are also happy to notify you in advance free of charge. All we need for this is an appropriate contact person with a telephone number. You can also find more information on this in our Terms and Conditions.

2. Vehicles and upgrades

Which vehicles are used?

You have a variety of vehicles to choose from, from caddies to semitrailers. The possible loading area ranges from 170x110x120 cm to 1360x245x270 cm. The possible payload ranges from 600 kg to 25,500 kg. You can find more information in our price calculator.

Is it possible to load from above?

This is possible with trucks. Use the Edscha upgrade (roof loading) for this.

How long can my shipment be?

In principle, your shipment may be as long as the loading area of the booked vehicle. According to § 22 StVO, the goods may protrude from the rear of the vehicle (with appropriate marking) up to 1.50 m – for short distances (within 100 km) even up to 3 m. Since we cannot combine your freight in such a case, we offer you an upgrade for overhang for the tarpaulin bus vehicle type.

I need a vehicle with a lifting platform!

Lifting platforms can be booked as an upgrade for the tarpaulin bus and the truck. These vehicles also automatically always have a pallet truck on board. Please note the reduced payload and load capacity of lift vehicles.

What upgrades are available?

Depending on the type of vehicle you choose, the following upgrades are available:

You can find more information in our price calculator.

I need a bigger vehicle!

We do not have larger vehicles than the semitrailer at our disposal. However, you can order several vehicles. The best way to contact us here with all the details is by e-mail. Alternatively, you can find our contact form here.

Further questions and answers about the vehicles and upgrades:

Yes, that is possible. A distinction is made here between dangerous goods with less than 1,000 ADR points and dangerous goods with more than 1,000 ADR points. Dangerous goods with less than 1,000 ADR points can be upgraded with the van, tarpaulin bus, truck and semitrailer vehicles. Dangerous goods over 1,000 ADR points can be upgraded by truck or semitrailer. In any case, please provide us with at least the UN number and dangerous goods class during the booking. Ideally, you should send us the safety data sheets after booking.

Transports at trade fairs are no problem for the trained STEX drivers. When placing an order, please make sure that all typical, relevant information is noted. These are usually always: hall/stand/contact person with telephone number. It is also usually advantageous to order a vehicle with a lifting platform and pallet truck so that the driver can load and unload on his own. Some trade fair organisers also offer a forklift on site that can take care of this. As this varies from trade fair to trade fair, please inform yourself beforehand.

As part of the transport of goods to or from Switzerland/Great Britain and Turkey, you can also order customs clearance. Of course, you can also take care of customs clearance yourself and specify the border crossing.

Please let us know the desired temperature range for refrigerated transport. Since the goods are permanently refrigerated, it is very important to optimize the exact pick-up and delivery times, which also minimizes your costs. Refrigerated transports can only be selected with the Caddy and Transporter vehicle types.

The lift is as wide as the vehicle and has a maximum lifting capacity of 600 kg per package. In the case of lifting platform vehicles, a reduced maximum payload applies due to their own weight. Goods can be transported at ground level by means of a lifting platform and pallet truck, so this requires short, ground-level distances or a correspondingly large freight elevator.

Overhang allows you to ship goods that are longer than the desired vehicle. Since the goods thus protrude from the back of the vehicle, they may be exposed to the weather (rain, snow). The packaging of the goods should be chosen taking these circumstances into account. This upgrade is only available on the tarpaulin bus and you will receive more information during the booking process.

Ramp-capable (110 cm ramp height) is our truck and the semitrailer. The tarpaulin bus and van has a loading height of 70-90 cm – depending on the type of vehicle.